Frequently Asked Questions

About RŌEZEN

What makes RŌEZEN different?
RŌEZEN is a marine-based skincare brand founded by master aesthetician Yelena Royzen, with more than 30 years of experience. Our hero ingredient is whole black caviar — fish roe rich in amino acids, lipids, vitamins, and antioxidants that support hydration, elasticity, and skin resilience.

Why does the Caviar Skin Mask live in the fridge?
The Mask is made with fresh whole black caviar and zero preservatives, so it must be kept cold. Refrigerate it immediately on arrival and between uses. Kept refrigerated, an opened jar lasts 12 months. The Mask ships 2-day on ice — the ice pack keeps it cold for 24 hours in transit.

How do I use the Caviar Skin Mask?
Apply a thin layer to clean skin, leave on for 20 minutes, then rinse. Refrigerate the jar between uses.

Is the Caviar Skin Mask safe during pregnancy and breastfeeding?
Yes. The Caviar Skin Mask is safe for pregnancy and breastfeeding.

Shipping & Returns

Where do you ship, and what does shipping cost?
We ship to the United States and Canada. Shipping is free on every order — no minimum. The Caviar Skin Mask ships 2-day on ice.

What if a product doesn't work for my skin?
Every order is covered by our 30-day satisfaction guarantee: a full refund within 30 days, even if the product has been opened and used. Return shipping is free — we send a prepaid label. Gift cards and sale items are final sale.

Getting started

I'm new to RŌEZEN. Where should I start?
The Caviar Intro Kit ($39.99) is the way in: a 14-day supply of the Caviar Skin Mask, a 1-on-1 virtual skin consultation, and personalized progress check-ins. It ships with an ice pack, and no subscription is needed.

What is the RŌEZEN ritual?
Four steps: cleanse, the Caviar Skin Mask, serum, then seal with a crème.

What is the virtual skin consultation?
A 1-on-1 session with Yelena Royzen to build a routine tailored to your skin. The fee is $100 per session.

Can I book a facial?
Yes — the Billionaire Roe Facial ($350) with Yelena Royzen is available by appointment in New York (Manhattan and Brooklyn studios) and Hollywood, Florida. Visit our Treatments page to book.

Contact

How do I reach you?
Email customerservice@roezen.com or call (646) 591-6248.